Privacy Policy

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment details when you make a purchase.
• Account Information: Login credentials and order history if you create an account.
• Automatically Collected Data: IP address, browser type, device information, and browsing activity using cookies or similar technologies.
• Marketing Information: Your preferences for receiving marketing communications.

2. How We Use Your Information

We use the collected information to:

• Process and fulfil your orders.
• Improve customer service and respond to your inquiries.
• Manage and personalise your Capsulon account.
• Send marketing communications, including special offers and updates, where you have consented.
• Analyse usage patterns and website performance.
• Comply with legal obligations and protect the security of our website and users.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our online supplement store, such as:

• Payment processors for secure transactions.
• Shipping and delivery partners to fulfil your orders.
• Marketing and analytics providers to improve user experience and deliver personalised marketing.
• Legal or governmental authorities if required by law or to protect our rights and property.

All third-party providers are required to comply with strict data protection standards.

4. Security of Your Information

We implement a variety of security measures to protect your personal information from unauthorised access, disclosure, or alteration. These include encryption, secure server technology, and access control procedures. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights

If you are a user based in South Africa, you have the following rights under the Protection of Personal Information Act (POPIA):

• Right to Access: Request details of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal information under certain conditions.
• Right to Withdraw Consent: Opt out of marketing communications at any time via the unsubscribe link or by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Retention of Your Information

We retain your personal information as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we securely delete or anonymise it.

8. International Data Transfers

As a South African-based business, your information may be transferred to and stored in data centres located outside South Africa. We ensure all cross-border data transfers comply with relevant data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.